Norbell’s lists of clients represent different corporations both old and new, In either case uses the process of preparing our specialists to represent Norbell clients is the key to a clients’ success.

Norbell provides intensive classroom training for each client project.  That training includes understanding the client's operating philosophy, how they position their company or brand relative to their competition, the kinds of customer characteristics that can be expected, what positive and negative reactions are possible.

Generating good leads is the most important thing when it comes to outbound call center services.  Norbell professionals went on extensive training and call simulations before they call your prospects.  Turning those prospects into qualified leads is the mark of the experienced and talented Norbell Specialists who do this important work.

Potential customers who don't buy represent an important source of business that requires follow-up and further development until the prospect becomes a customer.

Norbell specialist can sort out possible prospects depending on the clients’ criteria. Until you know whether a prospect qualifies in terms of interest, need, financial ability, and sometimes location to buy your products or services, you are not ready to close the sale.  Prospect qualification requires agents with investigative skills and the ability to use them with subtlety and confidence.  Those are essential characteristics of Norbell Specialists.

Norbell’s basis for the development of marketing and sales strategy is market research. Once a research model is developed you need people to reach out and talk to the individuals in the market who represent the demographic and other characteristics required by your model.  That is a job for Norbell’s Specialists; with their experienced touch and their friendly but effective investigative skills.

QA Surveys

QA surveys are used to know how products and services are doing in the market. Same with the quality of service for contact centers. Quality assurance surveys are an effective tool to that end.

Norbell’s Quality Assurance surveys can help you gather quality-related data quickly and efficiently and present it to you in graphic reports that simplify the process of analyzing the numbers. 

Quality assurance section takes pains to go through whole of it to find errors that must be rectified before dispatching it. If the quality of data recovered is found inferior to the predetermined level then it is send back to an appropriate section for correction.

Customer privilege programs do this through systematic reward and incentive programs.  Customer retention programs usually indicate a form of issue resolution that corrects a damaged relationship and brings back the enthusiasm of the customer for the brand or company.

This requires interaction with a sympathetic and knowledgeable agent who can reduce the degree of dissatisfaction on the part of the customer and renew the relationship by restoring the confidence of the customer in the brand.

Providing such service requires both training and personal traits of attitude, tone, and understanding - all characteristics of Norbell’s trained specialist.

We use our proven experience to effectively cross-sell and up-sell your products and

Telemarketing and Sales → Our tele-sales techniques include different call flow methods that would specifically address your company’s needs. The essence of an effective approach is knowledge and experience. Norbell can refer you to consultants who have developed a superb track record of guiding organizations through the process of initiating a telemarketing / telesales program, or determining strategies to improve a program that is already in place.

Win Back’s → We approach your 'expired' customers in order to identify any need that the customer has come up with. Extending right offer at the right time can always activate a stale inquiry.

Target Markets → We reduce your time and cost by identifying key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls. Thus, we give you right target in order to convert your calls in to sales.

Re-Location → Tapping people who have just moved residence within the new locality and asking them to pre- register for your service or organization.

Renewals → Telemarketing is the most efficient way to secure repeat buyers; repeat customers are brand loyal who valued brand ambassadors are too.

Aftermarket Sales → we render services in contacting new customers and securing additional sales, even when your other products are seemingly unrelated.